The AI upskilling trend is contested by EY, which contends that technology, not workers, should change.

Not everyone agrees that AI training is necessary for every employee. According to EY's Chief Technology Officer (CTO) for the Americas Consulting business, Microsoft is reportedly looking to integrate AI usage in performance reviews, and Google is releasing an internal AI playbook to aid adoption. The CEO told Business Insider that it is "silly" to expect all employees to become more proficient in AI.

According to the CTO, who works with big businesses to help them incorporate AI more effectively, the true goal should be to create more intelligent, user-friendly systems rather than expecting every person to be an AI whiz. According to him, people don't need to understand how the technology functions; they only know that they have a screen and an application.

This method reverses the existing narrative. EY is assisting businesses in developing AI solutions that operate in the background and adapt to current roles and processes rather than requesting that employees alter their way of working. The CTO gave the example of how cruise liner employees used AI to forecast the behavior of passengers. The AI can predict movement and product demand and even recommend moving workers between locations to control crowds or boost sales based on weather, visitor characteristics, and previous data. He explained that the AI will create a list and construct that procedure.

After that, the human in control only uses a visual interface to approve the plan or make changes. AI may become less frightening and more like a helper rather than a danger with this type of human-AI cooperation.

This is not the same as what is happening in other places. According to internal sources, Microsoft is reportedly investigating methods to assess how successfully workers are utilizing AI products as part of their performance metrics. Employees are naturally under pressure to learn AI abilities fast. However, employees still have to adapt, even though Google has developed an internal AI playbook to accelerate AI adoption across teams.

The strategy taken by EY places more of that duty on the technology. You're not just providing them with AI-enabled technology, the CTO said, but you're also enabling them to begin reevaluating how they perform their duties.