For India's rapidly expanding digital market, Cisco enhances Webex services with data centers in Chennai and Mumbai to provide safe, AI-powered communication and compliance-ready collaboration.

The Webex Calling and Webex Contact Center services, which enable businesses to grow easily while offering their customers safe, flexible, and excellent communication experiences, have expanded in India, according to US communications leader Cisco.

New data centers in Chennai and Mumbai, along with Webex Contact Center services in the country's financial center, are part of the expansion. This initiative aims to improve call quality, reduce latency, and increase reliability while meeting local compliance standards, thereby meeting India's rapidly growing demand for safe, high-quality cloud and hybrid calling solutions. Additionally, according to the organization, the initiative will speed up cloud usage and reduce infrastructure costs for businesses.

In addition to improving user experience, Cisco said that Indian businesses and multinational corporations can strengthen their cloud collaboration capabilities with flexibility, security, and compliance with regional telecom laws.

Through a local telecom service provider with a license, Webex Calling can be connected to the Public Switched Telephone Network (PSTN). Additionally, Cisco plans to introduce cloud-based Webex Contact Centre services in India during Q2 CY2026, utilizing a data center located in Mumbai, according to the statement.

The hub will feature AI-driven assistants, smooth integration across digital platforms, workforce enhancement, and campaign administration.

According to Daisy Chittilapilly, President of Cisco India and SAARC, the expansion of Webex Calling and Webex Contact Center will allow their clients to take advantage of a smart calling experience from their regulatory-compliant data centers in India. This will assist businesses in streamlining communications, maintaining compliance, and providing excellent communication experiences from any location.

The Contact Centre’s Webex AI Agent will offer independent, natural language voice and digital communications with immediate intent execution, giving organizations an intelligent, automated 24/7 initial contact point for customer interactions, the company stated.