For IT executives, ERP transformation is still a major responsibility and endeavor that not many look forward to. However, when implemented properly, a new ERP might yield unrealized economic advantages. CIOs exchange tips and experiences on ERP updates here.

Allegis Corp. found that the second time was the charm when it started an ERP modernization project, completing two ERP installations in seven years.

Two ERP installations in seven years are not for the faint of heart, according to Dave Shannon, CIO of the hardware distribution company.

For almost 15 years, Allegis had been using Eclipse, a vintage on-premises ERP system that, according to Shannon, adequately served the company's objectives but had drawbacks. According to him, it was challenging to integrate with other systems and needed a lot of specialist personnel to implement improvements, including business procedures and validation during order input and branch office replenishment.

When Epicor bought Eclipse after ten years of use, Allegis began considering moving to a cloud-based ERP system.

According to Shannon, they lacked the internal resources necessary to back up an on-premise solution. The company's goals were to take advantage of all the advantages that the cloud offered, escape the hassle of managing software and infrastructure, and avoid the security complications.

Allegis chose NetSuite in 2017 after researching alternative ERP systems, narrowing down a list of over 80 providers, and establishing its business needs. However, the decision didn't work out.

Shannon mentioned that they were quite pleased with [NetSuite's] architecture, which is cloud-based and meets the great majority of our business needs. They were capable in every practical area that mattered to them.

However, he claims that the ERP lacked the domain knowledge that Allegis managers believed it to have in the distribution area. Additionally, he stated that there were several gaps or expansions since it only got you halfway there rather than where they needed it to be.