Arch sends a message to T-Mobile's senior director, account manager, and VP of dealer accounts emphasizing the importance of maintaining T-Mobile's reputation for integrity, wireless industry ethics, and fairness in all customer interactions.

Some T-Mobile employees who work in the company's corporate stores have a history of using dubious sales techniques to fulfill targets that executives at the telecom service force on them in order to maintain their employment. Even the most dishonest salespeople have declined to give consumers a phone unless they also agree to purchase screen protectors, covers, chargers, and insurance policies. This raises questions about the whole wireless industry ethics. The commission earned for selling a new phone is insufficient to support itself without the addition of these accessory sales.

Without the customer's consent, certain sales representatives have been known to update phone upgrades with new lines or accessories. These T-Mobile workers appear to be willing to go above and beyond in order to increase their commissions, thinking that they can always justify their actions by claiming that they are only trying to satisfy the strict objectives and measurements that corporate has placed on them. Furthermore, not just employees at T-Mobile's corporate stores are exempt from being caught utilizing dubious sales tactics.

Because they too must fulfill certain performance and sales targets and metrics, representatives employed by T-Mobile authorized retailer Arch Telecom have been accused of engaging in many of the same fraudulent practices as corporate representatives. Employees of Arch Telecom would not allow customers to enter a store until they were certain they would make a purchase, according to a plan revealed by reporters. This is due to staff members' concern that if customers entered the business without making a purchase, their "door swings" measure would suffer.

This is crazy; that's why it sounds like it. It was said that customer engagement that resulted in no sales would need to be reported to supervisors. It is also necessary to presume that T-Mobile, through its corporate outlets, is doing whatever Arch is doing.