In FY2025, DBS reports $1 billion in value from AI initiatives as CEO Tan Su Shan encourages greater adoption of technology.
DBS Group's artificial intelligence and data analytics initiatives generated approximately $1 billion in economic value in FY2025, highlighting the growing importance of advanced technologies in shaping the future of banking.
According to CEO Tan Su Shan's FY2025 annual report, geopolitical fragmentation and the quick development of artificial intelligence are two significant factors reshaping the global banking scene. She claims that both movements are opening up new possibilities in fields including digital assets, payments, and wealth management.
Companies are diversifying their supply chains, currencies, and investments in order to control risk and preserve resilience as the world economy grows more multipolar. According to Tan, this change is probably going to raise demand for financial institutions that can handle intricate cross-border finance flows, risk management techniques, and trade. By establishing itself as a reliable financial partner for clients navigating global uncertainties, DBS aims to profit from this atmosphere.
Tan wrote in the report, They continue to outperform by leveraging their core strengths as a dependable, diversified, digital, and disruptive bank in an increasingly fragmented, volatile, and complex operating landscape.
The bank has greatly increased the use of machine learning and artificial intelligence in all aspects of its business. DBS implemented more than 2,000 AI and machine learning models in more than 430 application cases during FY2025. Numerous tasks, such as software development, customer support, efficiency in operation, and risk analysis, are supported by these applications.
Tan underlined that DBS's long-term investments in digital technology and data infrastructure had established a solid basis for expanding AI throughout the company. According to her, this foundation allows the bank to explore modern technology like generative and agentic AI while using them in major business applications.
The most recent upgrade underscores DBS's continuous policy of combining technology investment with financial discipline. Tan also stated that the bank regularly monitors business outcomes from its innovation initiatives, ensuring the funding is committed only to programs that demonstrate obvious value while leaving room to make changes or cancel efforts that fall short of expectations.
