Siemens has been honored with the IDC 2024 SaaS CSAT Award for achieving leading customer satisfaction in PLM and CAD software solutions.

IDC, a leading provider of IT research and advisory services, announced that Siemens Digital Industries Software has received the IDC 2024 SaaS CSAT Award for Product Lifecycle Management (PLM) and Computer-Aided Design (CAD). According to data from IDC's 2024 SaaS Path Survey, Siemens was listed as one of the top-rated providers in the PLM/CAD SaaS industry.

Under the Siemens Xcelerator portfolio of industry software, well-established solutions like Teamcenter® X for PLM and Designcenter X, which includes NX™ and Solid Edge® for product design and engineering, are offered in a SaaS model.

Winning IDC's 2024 SaaS customer satisfaction award for CAD and PLM is a proud moment for the company, as it strengthens their commitment to delivering the essential tools and support their customers need to thrive, said Executive Vice President Joe Bohman, of PLM Products at Siemens Digital Industries Software.

Their consumers identify them as a reliable brand that offers outstanding user experiences and industry-focused capabilities in Teamcenter X and Designcenter X, making them happy. With first-rate SaaS operations and customer service, they are dedicated to fostering innovation and digital transformation.

Product development cooperation is pushing PLM/CAD usage toward cloud and SaaS installations to enhance engineering time, cost, and quality metrics, according to IDC's research. However, studies also reveal that manufacturers are worried about how SaaS may affect IP protection and security.