A cloud-based financial platform helps banks and fintech companies work faster, safer, and grow more easily. Without it, they may face high costs, slow updates, and trouble keeping up with new technology or customer needs. Galileo Financial Technologies, LLC makes it easier for companies to offer things like digital banking, payments, and fraud protection. Their tools help launch new financial services quickly and safely. Galileo works with big names like SoFi and Chime, helping millions of people manage their money more easily. By doing this, Galileo plays a big role in improving modern banking for everyone.

About Galileo

Galileo Financial Technologies, LLC is a technology company, not a bank. It provides banking services across South and North America by working with various partner banks that handle the actual issuing. They help brands, banks, and fintech companies in creating and growing cutting-edge financial experiences and products. With safe and scalable APIs, their developer-friendly, cloud-native, and regulatory-ready financial technology platform transforms how individuals manage their finances. Galileo is creating the next generation of financial technology by fusing human experience with artificial intelligence. However, human creativity, ethics, and domain knowledge all play a role in the development and application of such technologies.

Products and Services

Fraud Protection

Protecting your reputation is just as important as preserving your bottom line when it comes to minimizing card fraud losses. It is necessary to combine preventative and reactive methods to eradicate payment fraud to protect your fintech and payments systems against both card-present and card-not-present fraud. Transaction fraud and operational fraud services, which concentrate on detecting and reducing fraud both during the transaction flow and after the transaction flow, are part of Galileo's comprehensive strategy. Your company's card fraud detection and prevention techniques can be improved by using the Galileo Payment Risk Platform, which gives you access to over 100 million distinct spend patterns. This allows you to better customize your risk strategy and suggestions.

Disputes & Chargebacks

Customer complaints and chargebacks can be costly for any type of card program. To save time and money, let Galileo handle dispute settlement and chargeback processing. Due to lost time, costs, penalties, and lost goods or services, chargebacks alone cost businesses between $20 and $100 every instance, but the true cost is significantly greater, at about $240 per chargeback. Galileo actively safeguards you at every turn. Before submitting a chargeback request through the relevant association, Galileo looks into the cardholder's chargeback claim as part of its dispute investigation procedure. Galileo's dispute platform was designed to automate compliance requirements and minimize manual labor.

Program Management

Galileo's experience can assist you in making a decision if you want to expedite the launch of a new payment or fintech program, whether it's supplier payments or B2B, or if you need to simplify the intricacies of B2C program management. The program manager is in charge of creating all marketing materials, establishing the brand, selecting the payment network, and handling fraud, compliance, and reconciliation, in addition to overseeing the direct relationship with the issuing bank. They are also in charge of creating the user interface and user experience for mobile applications. Network Provider (Visa, MC, and Discover), Issuer, Processor, Program Manager, and Embosser are the primary parts of a program.

Outsourced Customer Service

Your customer service objectives should be straightforward: improve client connections with each encounter. However, fulfilling this commitment on its own can be difficult. You, your team, and the bank may access Galileo's complete outsourced customer service administrative interface, saving your developers from having to create a system from scratch. You can incorporate customer support into your payments and fintech initiatives with ease, thanks to their IVR solutions. They take care of everything for you. The administrative portal increases the impact and reach of your brand value by offering live or automated support when your customers need it most. They know what it takes to make every encounter a memorable one for the client.

Evolution Lab

Galileo's Evolution Lab is an innovation center devoted to creating state-of-the-art online banking products. They are experts in long-term projects and custom software development, assisting brands, fintechs, and financial institutions in producing highly customized, cutting-edge digital experiences. Evolution Lab is an interdisciplinary partnership between Galileo and your company's industry and technology professionals that work together to develop cutting-edge financial products and services that address the real-world issues of your clients. By collaborating with their partners, emphasizing cutting-edge technologies, and adjusting to international trends, they cultivate a creative culture. They can create new banking concepts and a strong communication management model by employing this strategy, which will guarantee that all parties involved are informed and in agreement at every stage of the procedure.

Derek White | CEO

Derek White, a seasoned expert in technology and innovation, brings more than 20 years of experience in developing and transforming financial services to Galileo and the clients it serves. On June 1, 2021, he was named CEO of Galileo, becoming just the second CEO in the company's more than two decades of existence. Derek came to Galileo as the VP of Global Financial Services at Google Cloud. In this role, he worked with banks, insurance providers, fintechs, and other financial services organizations to rethink their core business divisions and make the shift to cutting-edge, digital-first operations.

“We help banks, fintechs, and brands build and scale modern financial products and experiences.”