The global transportation and logistics sector is at a turning point. The global movement of goods is changing due to supply chain disruptions, rapid technology improvements, and changing consumer expectations. Businesses must constantly innovate to stay ahead of the curve, from the emergence of AI-driven logistics to the drive for sustainability and real-time tracking. Businesses that put flexibility, efficiency, and customer-centric solutions first stand out in this rapidly evolving environment.

B.D.S. 69 Srl, one of the Top 5 Companies to Watch in 2025, is one such business that is creating waves in the logistics industry. The firm has spent more than thirty years establishing a reputation for offering customised transportation solutions that blend reliability with a personal touch, all under the direction of its innovative CEO, Anthony Bianchi. In contrast to many logistics companies that are moving toward complete automation, B.D.S. 69 places a strong emphasis on human interaction, making sure that each customer has a personal operator who is aware of their unique requirements. The business keeps changing, adjusting to new trends while upholding its unshakeable dedication to providing exceptional customer service, from air, road, and express shipping to integrated logistics.

In this exclusive interview, the CEO, Anthony Bianchi, discusses the company’s history, the issues influencing the logistics industry, and how B.D.S. 69 is establishing new standards for efficiency, creativity, and client happiness.

B.D.S. 69 Srl has been a trusted name in shipping and transport for over 30 years. Can you take us back to the inception of the company? What inspired its creation?

We established the company in 1989 in response to a growing demand for reliable and customised transport and shipping solutions. Our goal is to provide excellent service that meets the logistical needs of businesses of all sizes. We are dedicated to caring for our customers, which has helped us become a benchmark in our industry.

What are the key services that B.D.S. 69 offers, and how do they cater to the unique needs of your clients?

We offer a wide range of logistics services, covering air, road, and express shipping. We also handle international transport, urgent goods, and integrated logistics. We’re always looking for ways to make shipments more efficient and secure and to meet deadlines and budgets.

B.D.S. 69 provides specialized logistics solutions across air, road, and express services. How do you tailor your approach based on the urgency and nature of shipments?

Being flexible is a huge part of our success. We take a close look at every shipment and suggest delivery methods to get it to you quickly while keeping the same high service quality. If it’s urgent, we’ll use express delivery. We’ll always give you personal advice and keep you updated on your shipment.

Many logistics companies focus on automation, yet B.D.S. 69 emphasises personal customer service. How does having a dedicated operator for each client enhance customer experience?

Our customer-first approach means we can respond quickly to any problem or request. This helps us build trust and ensures a highly personalised service. We love automation, but nothing beats a friendly operator.

B.D.S. 69 emphasises a customer-first approach; ensuring clients always speak with the same operator. How does this personalised service improve efficiency and client satisfaction?

One main point of contact for each customer is more efficient and convenient, as the customer doesn’t have to repeat their situation every time and can rely on the contact person knowing their shipments and preferences, which helps us to quickly and accurately resolve issues, building trust.

The industry faces challenges like global supply chain disruptions and rising operational costs. How is B.D.S. 69 tackling these challenges while maintaining competitive pricing and high service quality?

We can adapt to global challenges and find alternative solutions quickly. We have invested in different ways to move goods and have made our relationships with logistics partners stronger, allowing us to adapt to changes while keeping costs low. We will provide excellent service without passing on costs.

As a company that operates 24/7, 365 days a year, what drives your team’s passion and resilience?

Our team is motivated and cohesive, and we’re always ready to solve any problem. We’ve got loads of experience and always do our best to keep our customers happy, even when things get tough.

The logistics and shipping industry is evolving rapidly. How is B.D.S. 69 adapting to emerging trends such as AI-driven logistics, sustainability, and real-time tracking?

We invest in technology to stay ahead of the industry, including using AI to predict shipping delays and optimise shipping routes, as well as using low-emission vehicles and energy-efficient warehouses. We offer real-time tracking and are transparent.

Looking ahead, are there any new service lines, technology investments, or sustainability initiatives in the pipeline planned for 2025 and beyond?

Working on projects to expand our offer. Exploring tech like advanced tracking platforms, plus digitization and electric local transport. Improving logistics to ensure a top service for the future.

About | Anthony Bianchi

My name is Anthony Bianchi, and I am the CEO of B.D.S. 69 Srl. With over 35 years of experience in logistics and transportation, I have witnessed significant changes in the industry and have effectively addressed various challenges. I am passionate about meeting our clients’ needs and take great pride in the service provided by our team. Our company is dedicated to customer satisfaction, and we consistently deliver on time. I oversee operations, implement initiatives, and drive innovation to ensure that our company remains at the forefront of the industry.

“We invest in technology to stay ahead of the industry, including using AI to predict shipping delays and optimise shipping routes, as well as using low-emission vehicles and energy-efficient warehouses.”

 “We have invested in different ways to move goods and have made our relationships with logistics partners stronger, allowing us to adapt to changes while keeping costs low.”