Cathay earns UiPath AI25 Award for leveraging AI and automation to boost customer experience, operational efficiency, and digital innovation across its business.

Leading agentic technology company UiPath today revealed that it is using AI-powered automation to help Hong Kong-based luxury travel and lifestyle company Cathay promotes good change. The partnership seeks to strengthen Cathay's position as a leader in operational effectiveness, productivity, security, customer experience, and compliance.

Cathay was named a UiPath AI25 Award Winner at UiPath FORWARD, the business's premier global AI and robotics conference in Las Vegas. The yearly award program recognizes the top 25 UiPath clients who are utilizing automation and AI as strategic change enablers to expedite more ambitious and daring results.

To achieve its objectives, Cathay understands the potential of robotics and AI as part of its comprehensive digital transformation strategy. In 2018, the business started implementing the UiPath Platform to help realize this goal. As a digital pioneer today, Cathay uses UiPath automation solutions in over 20 departments with over 160 bots to help staff with their daily tasks.

As Cathay scales up its attempts to recover after the difficult pandemic period, these solutions are crucial. Through the use of products like UiPath Action Center, AI Center, and Document Understanding, Cathay can free up staff members from manual labor and repetitive duties so they can concentrate on more worthwhile endeavors.

This leads to major operational gains throughout its services, boosts efficiency, and improves employee and customer happiness. UiPath's automation and AI skills are essential in helping Cathay overcome the challenges brought on by the large number and high level of operations across several business divisions.