Digital technologies have ushered in a new era of efficiency and innovation in the ever-evolving corporate landscape. It goes beyond just increased technology use; it represents a major change in how businesses function, interact with customers, and adapt to market changes.

Digital transformation is becoming a crucial factor in many industries, changing traditional business models and creating new growth opportunities. Intelli Group stands out as one of the premier organizations dedicated to addressing IT needs and facilitating digital transformation.

Intelli Group, a specialist in IT consulting, concentrates on the manufacturing, services, telecommunications, and financial sectors. The company uses its expertise to provide top software solutions to major telecommunications and financial firms in Southeast Europe, the Middle East, and North Africa. Intelli has built a strong reputation as a Trusted Advisor by successfully managing complex projects and ensuring high customer satisfaction.

In conversation with Panos Gialelis, Co-Founder and Head of the Intelli Group

Q. What was the series of events that led to the founding of Intelli Group?

At the time of founding, the company’s main goal was to improve its customers’ corporate value in a measurable and timely way. Its motto was “Trusted IT Advisor” and recently evolved into “We orchestrate your Digital Transformation”. We have positioned ourselves as a Business Software Consultancy firm dedicated to assisting organizations in their digital transformation. Our innovative solutions deliver substantial value across the sectors we operate in.

Our objective at Intelli is to help our customers make sense of complexity and do their jobs better. We are focused on the financial and telecom markets, where we have extensive knowledge of digital transformation. We provide our customers with comprehensive solutions to ensure a seamless digital experience with measurable benefits. Furthermore, we have in-depth knowledge of the needs and opportunities in the Europe, Middle East, and North Africa markets, as we are a leading software consulting company in this region.

Q. How has Intelli Group grown since its founding? What part of innovation and the company’s innovative approach to providing digital transformation contributed to the company’s growth?

Founded in 2005, the company has six subsidiaries in Europe, Africa, and the Middle East: Athens, Belgrade, Sofia, Nicosia, Cairo, and Istanbul. It helps over 500 customers enhance their interactions efficiently and quickly with a fully digital approach. Intelli has spent over 18 years developing a comprehensive suite of products and solutions by utilizing AI and machine learning, and continues to invest significantly in R&D.

Intelli’s expertise and successful track record in handling complex projects for enterprises ensure high customer satisfaction, enabling it to serve as a Trusted Advisor that provides measurable benefits to its clients.

The company has reported encouraging financial growth to date. Enhancing productivity and profitability remains a cornerstone of our strategy, all while we actively invest in initiatives that drive future growth. Ultimately, our commitment to quality assurance is unwavering. We adhere strictly to all local regulations and processes, ensuring we deliver exceptional service to our customers with precision and excellence.

The company’s growth has attracted investment from Quest Holdings Group, one of Europe’s largest groups, leading to a strategic partnership with one of its subsidiaries.

Q. What sets Intelli Group apart from other IT consulting firms?

Our key differentiator from competitors is that we build long-term trusted relationships with customers, offering not just software solutions but also ongoing business consultancy services that provide continuous business and financial value.

Furthermore, we provide our advanced software that integrates state-of-the-art technologies with artificial intelligence (AI), machine vision, and machine learning. This empowers our clients to progressively shift their human-centered processes to a fully digital approach, enhancing both engagement and collaboration. Ultimately, this transformation aids in retaining customers and securing their revenue streams.

Intelli’s expertise and successful track record in complex software and business projects, alongside our business suite platforms and thorough analysis with customers, ensure the timely delivery of high-quality projects with measurable benefits.

Q. Can you talk about Intelli Group’s unique and innovative digital transformation services?

The company has focused on Digital Transformation solutions in recent years and established a specific framework for collaborating with large enterprises. As outlined previously, our strategy involves first assessing potential challenges and confirming the benefits that a digital transformation program will bring to all stakeholders. We examine the new demand’s nature and history, identify ways to include key digital principles, and assess how this approach fits into current or future business models. In particular, the company’s proposal provides a comprehensive suite of solutions targeting three key domains associated with Digital Transformation:

• Customer Engagement
  
  
• Business Collaboration with Clients
  
  
• Retention, Upselling & Revenue Assurance

Q. How important is innovation for the company? What steps has the company taken to promote and nurture innovation within its team?

Among all the products offered, one service has become especially popular and is a top choice for our customers.

For the past five years, Intelli has focused on creating and enhancing an exceptional SaaS platform that offers a comprehensive digital customer onboarding solution, known as idbox^™. The service enables any company, like banks, telecoms, insurers, retailers, energy firms, shipping companies, and hotels, to quickly create a digital customer flow for both new and existing clients. It allows quick remote authentication and registration for buying a service or product from any device, anytime, anywhere.

The entire customer activation process has been completely revolutionized through the digital platform, idbox^™. The service uses AI, image processing, and machine/deep learning technologies, available 24/7 in the cloud. It offers ID verification, document verification, and remote e-signature services. The service meets all EU regulatory requirements and local regulations, and it has received notable distinctions from respected analysts at the European level.

Q. What are Intelli Group’s plans for the future?

As we look ahead, we are committed to driving revenue growth by enhancing our investment in our most promising opportunities and further elevating our customer experience. Now that we’ve transitioned our software to a SaaS model and taken on a digital transformation consulting role, we can better serve our customers and drive substantial business growth in the coming years. We are launching initiatives to eliminate customer issues, simplify our policies, and provide our sales team with top-notch tools and technologies. We aim to simplify business operations for our customers and help our employees serve them better.

We see great potential in the market for our new Digital Customer Onboarding solution, idbox^™. We’re prepared to seize this opportunity and drive substantial growth for the company and its shareholders. We are proud of our organization’s achievements and excited about Intelli’s future.

Meet the Co-Founder and Head of the Group

Panos Gialelis is a co-founder and head of the Intelli Group since 2005. With an extensive 30-year career in management at prestigious multinational corporations such as Microsoft and Vodafone, Mr. Gialelis has excelled in senior positions spanning Marketing, Sales, and General Management. He possesses a B.Sc. in Computer Science and an MBA, and has made a significant impact as a keynote speaker at numerous high-profile conferences and forums, focusing on topics such as the Internet, e-Business, telecommunications evolution, and digital transformation.

“At Intelli, we approach all projects from a business perspective and we try to identify and agree with our customers on a specific added value that can be measured with specific KPIs.”