Salesforce has no plans for mass layoffs at this time, according to CEO Marc Benioff, despite the fact that artificial intelligence (AI) does a lot of work there.

He talked extensively on the transformative potential of AI on the Bloomberg podcast The Circuit With Emily Chang, but he also mentioned that it can either replace or improve humans, and he believes in the latter. Instead of eliminating or totally replacing human labor, AI will enhance and assist it, he continued.

Mr. Benioff stated that while some jobs may be eliminated as AI advances in the IT sector, new ones will also be created. He clarified that Salesforce has already experienced significant adjustments, including the assignment of new tasks to thousands of his company's workers and the current halt on hiring technical positions.

In the first quarter, the San Francisco-based software business redeployed more than half of its employees, according to Fortune. They created an artificial intelligence (AI) program that can perform customer service activities without human oversight and with 93% accuracy. The speaker underlined that although people invent companies and spur innovation to address pressing issues, individuals have the special "superpower" of empathy that artificial intelligence does not. Accepting that AI can perform some of our jobs so we may concentrate on higher-value labor is necessary.

The iPod's creator, Tony Fadell, highlighted the importance of practical tool usage above just academic understanding. He pointed out that employers are less likely to recruit new graduates and are more interested in hiring experienced people, which increases the risk for junior-level positions in all industries since corporations do not want to spend money on training.

Mr. Benioff stated last month that up to 50% of Salesforce's labor, including engineering and customer support, is done by AI. In May, Microsoft CEO Satya Nadella stated that between 20% and 30% of the company's code is produced by artificial intelligence. In April, Google CEO Sundar Pichai stated that artificial intelligence (AI) handles more than 30% of Google's coding. In May, Mark Zuckerberg, the CEO of Meta, said that during the next 12 to 18 months, AI will surpass elite developers in the majority of the Llama Project's coding.