Partnership between Narayana Health and Salesforce represents a significant milestone in leveraging technology to advance healthcare

Narayana Health, a leading healthcare institution in India, has announced a groundbreaking partnership with Salesforce, the global leader in AI CRM technology. This strategic collaboration aims to revolutionize patient experiences and operational efficiencies within the healthcare sector. By integrating cutting-edge technology solutions, the partnership seeks to streamline processes and elevate the standard of patient care nationwide.

The adoption of Salesforce Service Cloud by Narayana Health signifies a significant step forward in patient relationship management. Additionally, the implementation of the Unified Feedback Management System (UFMS) demonstrates a commitment to addressing key challenges such as navigating multiple applications and manual data sharing. These efforts are geared towards achieving a comprehensive view of patient information and optimizing healthcare delivery.

The integration of Salesforce's innovative solutions has already yielded tangible benefits for Narayana Health. These include notable reductions in call times, enhanced collaboration among healthcare professionals, and streamlined complaint handling procedures. These improvements contribute to a more seamless and efficient patient journey, reinforcing Narayana Health's commitment to delivering high-quality care.

The strategic partnership between Narayana Health and Salesforce represents a significant milestone in leveraging technology to advance healthcare delivery in India. It underscores the importance of innovation and collaboration in enhancing patient outcomes and driving operational excellence within the healthcare industry.