A healthcare consulting and support services company is crucial because it helps the smooth operation of healthcare organizations, improves patient access, and ensures high-quality care. These companies offer knowledge in areas that many healthcare providers would not be able to handle internally, such as patient scheduling, referral management, revenue cycle optimization, and regulatory compliance.

Without such assistance, hospitals and clinics may have operational inefficiencies, longer patient wait times, billing or record problems, and worse patient satisfaction. Ultimately, a lack of expert advice and assistance can strain resources, reduce service quality, and make it more challenging for a healthcare provider to grow and adapt in an increasingly complex industry. RelateCare can help healthcare providers improve patient access, engagement, and operational efficiency by providing innovative administrative, clinical, and revenue cycle solutions.

About RelateCare

RelateCare started out as a joint venture between the Cleveland Clinic and Rigneydolphin, combining the contact center experience of Rigneydolphin with the healthcare delivery expertise of the Cleveland Clinic to create a business that focused on patient access, telehealth, contact center operations, and outsourcing solutions for healthcare organizations across the globe. RelateCare, which has offices in the USA and its headquarters in Ireland, has grown dramatically thanks to a big investment from MML Growth Capital Partners Ireland in 2019. The company currently employs over 1,000 people across several sites and has expanded its services and reach, especially in North America. Through creative service offerings that improve patient engagement and expedite healthcare communication, the company uses its extensive operational and healthcare knowledge to build enduring client partnerships and address changing healthcare concerns.

RelateCare’s Services

Patient Access & Revenue Cycle

RelateCare's Patient Access & Revenue Cycle services focus on helping healthcare organizations improve how patients interact with and receive care by acting as a seamless extension of their front-end operations. With a focus on security, compliance, and first-contact resolution, the company provides 24/7/365 contact center support in the United States and Ireland. It handles patient interactions via phone, chat, email, and digital channels, including new patient registration, appointment scheduling, general inquiries, referral coordination, prior authorization management, and more. RelateCare improves patient experience and operational efficiency by integrating with internal systems, simplifying workflows, and ensuring that patients arrive at the appropriate clinician at the appropriate time with the necessary pre-visit preparations completed. This frees up healthcare providers to concentrate on clinical care while achieving better results and lower costs.

Coordinated Clinical Services

Through a range of nurse-led and technology-enabled initiatives, RelateCare's clinical services are intended to assist healthcare organizations in better coordinating and managing patient care. Their staff of experienced registered nurses, medical assistants, and health coaches supports care coordination, chronic condition management, hospital/surgical preparation and follow-up, and virtual ambulatory care. From pre-visit readiness through recuperation and post-discharge assistance, they help patients navigate their care journeys.

Preventative and wellness programs, clinical messaging and medication refill assistance to reduce provider burden, round-the-clock nurse triage for timely clinical guidance, and tailored clinical advising and program design to optimize workflows and patient involvement are among the services offered. By integrating with the operations of healthcare systems and electronic health records, these clinical services aim to enhance outcomes, reduce readmission rates, raise patient satisfaction, and free up healthcare teams to concentrate on delivering direct, in-person care.

Intelligent HealthCare Consulting

RelateCare's healthcare consulting services aim to help healthcare organizations increase patient access and revenue cycle efficiency, optimize workflows, and improve operational performance by providing professional analysis and practical solutions. Their consulting team works with clients to develop patient-centric, optimized solutions that support growth and long-term success after identifying bottlenecks and areas for improvement in current processes, such as patient scheduling, contact center operations, workforce deployment, and revenue cycle workflows. By combining years of experience in patient access, technology-enabled solutions, and workforce optimization, RelateCare aims to improve organizational efficiency and offer a more seamless experience for patients and clinicians.

Future of Connected Healthcare

RelateCare is preparing for a future centered on global expansion, improved healthcare system integration, and technology-driven healthcare delivery. The firm is investing heavily in cloud-based technologies and AI-powered platforms to enhance patient communication, offer real-time analytics, and give more tailored care experiences. By building new hubs, expanding its workforce, and strengthening partnerships with important health systems, it hopes to simultaneously increase its reach, particularly in the United States. Its broader approach focuses on scaling telehealth, virtual clinical assistance, and digital engagement technologies in addition to continuously improving patient access, operational effectiveness, and overall healthcare outcomes through innovation and strategic expansion.

Conor O'Byrne | CEO

Conor O'Byrne has been RelateCare's CEO from the company's foundation and has over 20 years of experience working with leading healthcare providers. Due in large part to his strategic vision and thorough understanding of healthcare operations, RelateCare has established itself as a reliable partner in healthcare communications.

He has a significant influence on the sector as a member of Enterprise Ireland's Connected Health Steering Committee and a board member of the Center for Applied Research for Connected Health (ARCH). His career took a significant turn when he led the consultant team that centralized Cleveland Clinic's Access to Care division and established new standards for healthcare access.

Conor continues to use his Executive MBA and healthcare expertise to lead RelateCare's growth and innovation. Under his leadership, the company has expanded from its Irish origins to become a global enterprise that provides services to important healthcare systems across multiple continents.

“Connecting patients, providers, and caregivers to the right care at the right time, every time.”