Since its founding in 2007, Ozonetel—a pioneer in the field of contact center innovation—has been a major force. The company provides safe, cloud-based communication solutions with a dedication to quality that aim to improve customer experiences while also reducing contact center expenses overall. With the support of more than 2000 companies, including market leaders like ZoomRx, WeWork, Uber, and Sugarplum, Ozonetel has cemented its standing as a dependable partner in the dynamic field of customer service. The story of Ozonetel begins with a bold goal to transform the contact center sector. The company was founded by an experienced group of technologists and entrepreneurs with the goal of addressing the real-world issues that contact centers encounter on a worldwide scale. A revolution in the Indian industry was sparked in 2007 when Ozonetel unveiled the first cloud-based platform for customer experience.

Ozonetel's global development has been largely attributed to its persistent dedication to providing unmatched customer assistance and ongoing AI innovation. The company has handled more than 2 billion calls and has over 2000 enterprise clients, 50,000 agents, and a presence in more than 150 countries. This achievement is evidence of its commitment to resolving practical issues that companies face when managing and streamlining their contact center operations.

Boosting Global Business: The Effect of Ozonetel

These days, Ozonetel is essential in giving small and medium-sized companies in the United States, along with huge corporations, access to a self-service, flexible, and reasonably priced contact center platform. The fastest deployment timeframes in the business and smooth connections with helpdesk, auto-dialer, and CRM systems demonstrate the company's dedication to efficiency. Ozonetel enables companies to improve customer engagement tactics and expedite communication procedures.

Beyond only offering cutting-edge solutions, Ozonetel sees a day when contact centers of all sizes will have access to the tools and resources needed to provide outstanding experiences for both customers and agents. The goal is very clear: to offer a cutting-edge, completely integrated platform for the customer experience that does away with the exorbitant expenses, headaches, and delays that come with using traditional contact center software. Ozonetel is still committed to bringing about positive change in the contact center sector even as it grows and changes. Ozonetel is positioned to influence the future of customer experiences one cutting-edge solution at a time, with an emphasis on technology, customer support, and affordable solutions.

Since its founding, Ozonetel, a pioneer in eCommerce call center services, has been essential in building long-lasting partnerships with clients. The company's cutting-edge contact center technology is unmatched and is important in humanizing businesses by fusing artificial intelligence (AI) with human help at every stage of the customer journey.

Trusted by 2500+ Businesses: More than 2500 companies have come to trust Ozonetel, including prestigious partners like Sugarplum, Lazada, and Electro. The success of these partnerships demonstrates the company's dedication to quality and confirms its place as a crucial element of their customer interaction initiatives.

Inbound Support Solution: Ozonetel's eCommerce call center software enables companies to handle all calls and messages from a single location, eliminating the need for elaborate hardware configurations. With the help of tools like chatbots, interactive voice response, and call flow designer, the inbound support solution guarantees prompt responses to leads. This thoughtful balancing act between live agent encounters and 24/7 self-service improves client satisfaction and speeds up issue resolution.

Outbound Sales: Ozonetel's eCommerce call center software makes it easy for businesses to browse call lists and is designed to enhance outbound sales. The company's outbound solutions are used to perform large-scale telemarketing campaigns, automated callbacks, and proactive assistance with ease. Automated calls and SMS messages are an effective way to send out information about things like transit delays, cart abandonment reminders, the arrival of new products, promotional offers, and more.

Easy-to-Scale Omnichannel Solution: Ozonetel's contact center software makes it easier to create and manage digital channels in the modern corporate environment, where customers expect firms to be available on preferred channels. This guarantees that companies using the same, unified platform may scale their communications with ease.

Auto Dialer for eCommerce Services: By streamlining communication procedures, Ozonetel's autodialer for eCommerce services enables enterprises to effectively manage large call volumes. By eliminating the need for manual interaction, the automated dialing procedure connects agents and customers in an efficient manner. This improves customer happiness while simultaneously increasing sales teams' effectiveness in telemarketing and customer engagement initiatives.

Ozonetel CX Hub: The Ozonetel CX Hub offers a smooth, quick, and customized communication platform that maximizes the customer experience. Businesses can guarantee a unified view of client data and an omnichannel customer experience by utilizing the capabilities of AI and human support across voice and digital channels. Deep CRM interfaces allow for tailored support, and the company's AI-powered chatbots and interactive voice response ensure round-the-clock availability—all while reducing cost per customer.

Ozonetel Call Center Features for Small Businesses: The several capabilities that Ozonetel's autodialers offer help small businesses run successful outbound campaigns. Ozonetel offers every tool required for managing an eCommerce call center successfully, including automated recordings, advanced monitoring, modern IVR options, smooth CTI connection, and a mobile app for remote management. Ozonetel is still committed to making sure that business goals are met.

Businesses are guided by the company's professionals from the selection process through deployment, onboarding, and training. Businesses may get in touch with Ozonetel right now to talk to an expert and start a 21-day free trial if they'd like to have a comprehensive understanding of the company's revolutionary eCommerce call center services. Watch it in action to see the difference in customer happiness and engagement.

Atul Sharma, Co-Founder and CEO

"A variety of features are built into Ozonetel's autodialers to guarantee the success of outbound campaigns for small businesses."