Business to Business Software as a Service, commonly known as B2B SaaS, is a subscription-based service provided through the cloud. It allows end-users from purchasing companies to access services online from any location. The primary objective of B2B SaaS is to address various business challenges, such as customer acquisition and retention struggles. The B2B SaaS market is experiencing significant growth, and by implementing effective strategies, businesses can emerge as leaders in their respective niches. Understanding the customer journey is crucial for enhancing retention and fostering customer loyalty.

Cloud-based B2B SaaS eliminates the need for physical software installations, enabling users to access services from any computer. This cloud-centric approach provides B2B providers with a distinct advantage, allowing them to concentrate on continuous improvements and the introduction of new features, thanks to a consistent revenue stream. This scalability fosters brand loyalty among users.

The sales process for enterprise-level B2B SaaS platforms is often protracted due to the sizable nature of the targeted companies. The process involves demonstrations, sales negotiations, and implementation, extending over months before the product or service becomes operational within the customer's organization.

Anchanto stands out as a global B2B company offering a suite of SaaS products tailored for Digital Commerce and logistics businesses. Interconnected with over 200 systems partners, including marketplaces, web stores, last-mile carriers, and various tools, Anchanto's technology aims to facilitate the operational growth of logistics companies, brands, distributors, eCommerce enablers, and retailers. With a mission to simplify eCommerce management, logistics, and cross-border trade for everyone through technology, Anchanto operates in numerous countries, including Singapore, Malaysia, Indonesia, The Philippines, Thailand, India, Vietnam, South Korea, UAE, and Australia. Headquartered in Singapore, Anchanto serves a diverse range of companies, including L’Oréal, HP, DHL Supply Chain, Asendia, Rhenus Logistics, Fossil, Decathlon, Panasonic, Unilever, The Body Shop, The Poney Group, Stanley Black & Decker, Nestle, Skechers, among others.

Leveraging SaaS Solutions for Optimized Sales and Logistics Operations

Order Management Excellence: Anchanto's order management system is a comprehensive enterprise solution designed to facilitate multichannel selling operations at scale. With versatile capabilities, seamless integrations, and enhanced agility, it offers a centralized platform for orchestrating multichannel orders, streamlining inventory management, optimizing catalog distribution, executing complex promotions, generating shipping labels, and much more. This all-in-one solution ensures that businesses can efficiently manage their orders from a centralized dashboard, whether online or offline, avoiding any oversight and ensuring compliance with service level agreements (SLAs).

The platform enhances the shopping experience by incorporating features like Click-and-Collect, ship-from-store, multi-warehousing, and real-time inventory updates. The centralized inventory system prevents underselling or overselling issues, providing real-time updates and preparing businesses for every sales season. Intelligent insights help in planning and managing inventory levels efficiently, while multi-warehousing capabilities streamline routing across various locations. Additionally, businesses can create, edit, and manage kits, bundles, and product groups effortlessly, allowing simultaneous listing across all channels and offering flexibility in discounts, pre-booking, flash sales, and MRP adjustments to stay competitive.

Efficient Warehouse Management: Anchanto's platform enables businesses to seamlessly manage eCommerce and B2B logistics operations from a unified platform accessible through both handheld devices and desktops. The system leverages pre-built onboarding workflows, advanced inbound/outbound features, and industry-specific stock management capabilities to ensure efficient operations. Key functionalities include intelligent receiving and Quality Control, PO & ASN manager, and programmable put-away workflows to manage inbounds effectively. Efficient pick-pack strategies, such as FEFO, FIFO, wave, and zone, enhance dispatch speed, while optimization of product movements from storage to shipment is achieved through handheld devices.

The platform supports specialized storage options, including cold storage, hazardous material storage, and high-value inventory storage, ensuring the safekeeping of products. Periodic stock takes and automated replenishments enable businesses to monitor inventory levels and prevent stock-out events. Whether tracking inventory by batch, lot, or serial number, businesses can achieve 100% accurate audits, ensuring data integrity.

Control Tower for End-to-End Visibility: Anchanto's Control Tower provides businesses with real-time visibility into their entire supply chain network. Offering both granular and high-level views of operations, it helps identify bottlenecks and inefficiencies in the supply chain. The platform monitors carrier performance by tracking SLA compliance, delivery delays, and guaranteed delivery dates across countries, enabling businesses to take quick corrective actions. Predictive capabilities help anticipate unexpected events, while customized reports highlight missed SLAs and other performance gaps of carriers.

With the ability to compare carrier and event data at any time, businesses can manage customer orders by exception, ensuring that they meet customer expectations. The platform facilitates integration with various e-commerce platforms, shipping and tracking tools, as well as warehouse and order management systems, providing a comprehensive view of the entire logistics landscape.

Enhanced Operations Experience: Anchanto's Operations Experience feature allows businesses to provide a customized and branded customer portal without compromising the security of their backend system. Granting selective access to different aspects of the platform, businesses can empower their customers to independently manage order and inventory operations at scale. The platform offers a pre-built library of marketplace, web store, and carrier integrations, enabling customers to carry out operations seamlessly.

API-driven automation allows for instant customization and setup of marketplaces, last-mile carriers, and other systems within the ecosystem. This ensures a flawless experience for sellers across multiple e-commerce and fulfillment services, driving efficiency and scalability.

Vaibhav Dabhade | Founder & CEO

“Our SaaS solutions redefine efficiency, providing businesses with the tools they need to orchestrate seamless operations and drive success in a competitive market.”