Smartlinx was established in 2000 and offers workforce management solutions tailored for the healthcare sector. With scheduling, staffing, and labor management being their primary focus, the company assists healthcare providers in optimizing workforce operations. Through its cloud-based platform, thousands of organizations in the United States manage hundreds of thousands of healthcare workers.

As the healthcare sector continues to grapple with personnel shortages and increasing operational challenges, Smartlinx offers solutions that enable facilities to attain real-time visibility into the labor force, track compliance, and manage expenses. Smartlinx solutions are geared toward assisting providers in controlling staffing levels, eliminating unnecessary overtime, maintaining regulatory compliance, and facilitating quality-of-care programs. Smartlinx integrates data from various sources to offer actionable insights for facilities to make informed decisions.

The solution is built to address the distinct needs of post-acute and long-term care organizations, associating workforce management with broader operational and financial objectives. With assistance with managing regulation requirements and staff needs, Smartlinx helps facilities maintain service quality while keeping labor costs in check. More than two decades old since its launch, Smartlinx has been committed to delivering practical, technology-driven solutions to support the evolving requirements of healthcare providers.

Services offered by Smartlinx

Deployment

Smartlinx offers a full, expert implementation service designed to provide a seamless and successful roll-out of its workforce management solution. Whether initial roll-out of Smartlinx or adding on to current modules, customers are supported by a seasoned team of implementation professionals. The implementation is customized to each organization's needs—no one-size-fits-all method. Smartlinx works with stakeholders to design the platform to accommodate existing workflows, tailor reports, and integrate seamlessly with existing infrastructure.

Each project is guided from planning through production by experienced experts who collaborate closely with product managers and possess extensive industry knowledge. Implementation success on the first attempt is the focus of Smartlinx, backed by a proven track record of success in a diverse range of healthcare providers. The goal is to deliver a fully functional, deeply integrated solution quickly and with simplicity—setting customers up for long-term success from day one.

Customer Support

Smartlinx provides customer support designed to help clients with prompt, expert support whenever needed. With a 96% Customer Satisfaction Score, the support team is known for being prompt, product-savvy, and committed to solving problems in a timely manner. Each request for support is handled through a structured process focused on accurate problem analysis, effective resolution, and best-practice advice, so users leave each experience wiser and with greater confidence.

Support services are also flexible and may be tailored to meet the unique needs of each organization. Whether clients require minimal support or ongoing support, Smartlinx offers scalable solutions that accommodate clients' business goals and budgets. Support staff members work closely with customers so that customers are very confident about being able to make the most effective use of the Smartlinx platform, thereby offering a solid complement of their in-house staff. The focus is on empowering the users to get the maximum benefit out of their investment in Smartlinx.

Optimization

Smartlinx provides specialized Customer Success offerings aimed at assisting organizations in extracting maximum long-term value from their workforce management investment. With a total of decades of experience in the industry, the Customer Success Team works side by side with clients to facilitate adoption, discover product potential, and synchronize the platform with changing business objectives. The team applies data-driven analysis to suggest customized strategies that drive user adoption throughout departments so that Smartlinx becomes an integral operation tool. They leverage best practices from the customer base to offer actionable advice to assist clients in achieving performance, efficiency, and compliance goals.

Regular business reviews are held to evaluate key metrics—like scheduling efficiency and labor cost—and determine new opportunities to enhance processes and return on investment. As changing client needs require, Smartlinx changes along with them, providing ongoing support, ideas, and scalable solutions to confront new challenges. The emphasis is on establishing a long-term partnership founded on continuous improvement and measurable results.

 “The Smartlinx Workforce Healthcare Platform radically simplifies healthcare workforce management, providing organizations with enhanced visibility, predictability, and control.”