ServiceTitan is a technology company built specifically for the home and commercial services industry. Founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, the company was created from a simple idea: give contractors the technology and support they need to build stronger businesses. Today, ServiceTitan provides an all-in-one platform that connects important parts of a contracting business, from customer management and scheduling to dispatching, project management, accounting, payments, reporting, and field operations.

The platform is designed to help contractors improve profitability, manage cash flow, increase workforce productivity, and build stronger long-term customer relationships. ServiceTitan supports both residential and commercial businesses and serves different stages of growth, from individual contractors to large enterprises and franchise networks. Its platform also connects with other business systems through integrations, helping companies bring more of their daily operations together.

At the heart of ServiceTitan’s approach is a focus on customer success. The company says its mission is closely connected to helping tradespeople build better businesses and achieve their goals. With more than 100,000 service professionals using its platform today, ServiceTitan continues to expand its technology around automation, data, and artificial intelligence to support the changing needs of the trades.

ServiceTitan’s Core Solutions

Service & Replacement

ServiceTitan’s Service & Replacement solution helps contractors manage the complete service journey, from the initial customer interaction through field work, equipment replacement, billing, and follow-up. The platform brings customer information, equipment records, scheduling, estimates, service agreements, and field operations into one connected system. Its tools are designed to help teams respond quickly, organize jobs, and identify opportunities for additional service or replacement work. ServiceTitan also uses AI-powered capabilities to help contractors identify equipment replacement opportunities and make more informed decisions. This gives service businesses a clearer view of each customer relationship while helping technicians and office teams work from the same information.

Construction

ServiceTitan’s Construction solution is designed for specialty contractors that need better control over projects, crews, costs, and timelines. It helps businesses manage project planning, crew scheduling, time tracking, daily reports, documents, progress billing, and financial information from one platform. By connecting field teams with office operations, contractors can maintain better visibility throughout each stage of a project. The platform is also designed to reduce dependence on spreadsheets and disconnected systems, helping teams keep projects organized and work toward on-time completion while protecting margins. For residential construction, ServiceTitan can connect construction work with future service opportunities, allowing installation information to become part of a customer’s ongoing service record.

Enterprise

ServiceTitan’s Enterprise solution is built for larger organizations that need to manage complex operations across multiple locations. It combines centralized management, reporting, job costing, payroll, customer experience tools, and business intelligence to give leadership a broader view of performance. Enterprise Hub allows companies to centralize important processes across branches, including reporting, dashboards, user management, pricing, and API management. ServiceTitan also offers Titan Intelligence, which uses AI to help businesses make faster decisions using contractor data. Together, these capabilities are intended to help growing organizations standardize operations, identify opportunities, and scale while maintaining visibility across their wider business.

Franchise

ServiceTitan’s Franchise solution is designed to help franchise organizations maintain consistency while supporting growth across multiple locations. The platform brings business operations onto a connected system so franchise leaders can gain greater visibility into performance and support individual branches. Centralized tools can help organizations manage reporting, processes, customer interactions, and operational information across their network. This approach allows franchise businesses to combine local execution with broader organizational oversight. ServiceTitan positions its franchise offering as a way for service businesses to consolidate technology, improve operational efficiency, and create a more consistent experience as they expand into new markets and locations.

Expanding Innovation at ServiceTitan

ServiceTitan is placing significant focus on artificial intelligence and automation as it plans its next stage of growth. In its FY2026 results announcement, the company said it planned to bring its Agentic Operating System for the trades to life during FY2027 and expand the capacity of Max, its AI-powered technology.

The company has also strengthened its technology leadership with the appointment of Abhishek Mathur as Chief Technology and Product Officer, with a mandate focused on AI-first innovation and product strategy. Recent product releases show this direction already taking shape, including AI-driven customer service, account management, automation, and AI tools for financial reporting.

Ara | Co-founder & CEO

“Our vision and mission from the beginning have been simple: to inflect our customers’ revenue and margins by automating their operations.”