When customer interaction is fast and at business speed today, failure or success seems to hinge on the brand. All those who have seen this as the most innovative entrant into customer experience and call center solutions have known Ozonetel for exactly this reason, from when it started in 2007. It challenges the status quo in call center technology ever since its inception; Ozonetel has been bringing a completely flexible and efficient platform to drive improvement across the customer-agent interface.

Transforming the Call Center Landscape    

A journey started with launching the first of its kind cloud-based customer experience platform in India. This innovation from Ozonetel bypassed the high cost, delayed deployment, and inefficiencies inherent in traditional call center software. It instead provided a cloud based integrated solution, thereby allowing businesses to streamline operations, increase service quality, lower operational challenges.

This platform can design for companies of every possible size-from some small startup to very huge enterprise. With the product suite-from auto-dialers, through power dialers and predictive dialers, to preview dialers-Ozonetel is able to offer an arsenal within these robust tools which drive efficiency and productivity in contact centre.             

Empowerment through Innovative Tools for Efficient Support

Best of Ozonetel is its Auto Dialer Software, which increases agent productivity through elimination of manual dialing and downtime. With the Auto Dialer, agents use their time calling to engage prospects, which improves campaign efficiency by 30 percent. In a similar vein, Power Dialler promises to link agents to live prospects quickly, thus eliminating all the wasted time and enhancing smooth transitions. This dialer automates the dialing process by skipping busy signals or voicemail messages so that agents can focus on the few valuable calls.

In high-volume calling, Ozonetel's Predictive Dialer optimizes productivity by simultaneously dialing several numbers while connecting agents only to live prospects. The idle time is minimized, and with calls flowing at a steady pace, this drives phenomenal efficiency improvements.

It also has the Preview Dialer. This ensures that calls are assigned to agents based on physical location, be it in-office or remote, thus creating a healthy system of centralized control over operations. This tool is packed with more than 40 reports that can be customized and open APIs for integration, thus providing excellent insights into performance and operations efficiency.

Innovative And Excellent Commitment

Ozonetel’s hard work is reflected in the fact that it is also nominated to many such categories including, Front runner, High Performer, Call Centers, and Predictive Dialers. By never ceasing to innovate, the company has remained at the forefront of the customer experience industry positioning businesses for the changing customer expectations.

Ozonetel allows businesses to keep their arms ahead of a market that is progressively acquiring busier, with continuous integration of new AI enabled features and instruments. That is what makes it an attractive solution for companies looking for ways to optimize your call center: it’s cheap, flexible and easy to integrate.

Future-Ready Solution

Technology is democratizing top-notch customer experience technology for businesses of all sizes and Ozonetel is on track to being a super company. It simplifies complex call center operations and improves customer communication resulting in increased satisfaction and a competitive advantage. Ozonetel continues to innovate and excel as customer engagement and operational efficiency gain importance, but trust in leadership as these play out in the customer experience domain. Using AI and cloud technology, Ozonetel keeps evolving customer interaction management and stresses the value of every single customer engagement moment.

About the Leader

Murthy Chintalapati, Chief Executive Officer of Ozonetel

“Known for its rapid deployment times and seamless integrations with CRM systems, helpdesk solutions, and auto-dialers, Ozonetel has carved out a reputation for excellence in the customer experience domain.”