ELISE AI is changing the way property management companies work by integrating multiple workflows into an AI-powered platform. The industry has struggled with operational inefficiencies for a very long time. Teams often have to manage many different and/or disconnected systems in customer relationship management, scheduling, communication, and compliance. The disconnection contributes to missed leads, gaps in communication, errors in billing, and hidden revenue leaks creating a negative impact across the entire portfolio.

EliseCRM keeps track of every interaction between prospects/residents while at the same time greatly automating about 90% of the repetitive back-office tasks associated with those interactions. With VoiceAI answering 24/7 and booking tours immediately as well as answering routine questions from residents with a human-sounding voice, this makes service to the residents even better. With Lease Audits automatically identifying billing errors and recovering lost revenue by comparing leases versus resident reports in real-time, this gives property managers a way to eliminate chaos in their day-to-day operational activities and to grow their portfolio more effectively and with less cost, while providing excellent service to their residents.

Platforms offered by Elise AI

EliseCRM

EliseCRM is ELISE AI's core ecosystem. An AI-first Property Management System eliminates tool sprawl by consolidating all customer touchpoints (prospect conversations, resident communications, scheduling, marketing campaigns, and reporting) into one intelligent hub rather than having teams use separate systems. EliseCRM's unified guest card feature is tangible evidence of this unified approach. All touchpoints for any prospect (first inquiry to touring request to follow-up conversation) are shown in one place, providing visibility into the entire portfolio of properties. As a result, leasing agents can easily find out exactly where a prospect has been in the leasing process, the potential for cross-selling units, and be assured that all communications are consistent regardless of who handled the interaction.

EliseCRM’s integrated calendar and topic-based task routing allow scheduling and task management to become an effortless process. Instead of using multiple scattered spreadsheets and email threads, Teams have a centralized calendar to access VMS appointments, follow up with customers, and perform any task in the prompts within the system. Additionally, via EliseCRM’s intelligent routing, LeasingAI and ResidentAI tasks are routed via customizable, unique teams, ensuring the distribution of workloads between team members and the resources made available based on the method of distribution (e.g., type of product), versus just by who has the time available to work. For property managers of multiple properties, centralizing systems of record or other systems used for the distribution of property management and tenant responsibilities allows increased efficiency to flow between these properties.

VoiceAI

Phone calls are a key interaction point between property managers and residents/prospective tenants, but many property managers are unable to cover these opportunities, particularly during high volumes of traffic (after hours or at peak times), leading to delays in responding to prospects/residents; thus, VoiceAI will solve both problems by providing 24-hour/7 days a week call answer service (on the premises and remotely) for all property management phone calls using advanced speech recognition and natural language processing capabilities. The capabilities of VoiceAI encompass all the ways property managers communicate with one another and their tenants and prospective tenants. The ability of prospective tenants to schedule a tour (in-person, virtually, or self-guided) in real-time through the VoiceAI platform provides full-scale coverage of the property manager’s needs without having any human involvement whatsoever.

One of the main differences between VoiceAI and standard calling systems is VoiceAI's integration with EliseCRM in real time. Each time a call is made through VoiceAI, it creates a guest card, transcribes the transcript, and tags the intent, adding an entire interaction history with every phone call directly into the client’s CRM. When a prospect calls to book a tour, the appointment as well as the entire interaction history of that appointment is recorded in CRM, making it possible for the leasing team to access the details of that interaction prior to the beginning of the tour. Performance metrics provide visual metrics for the client’s business, which include call volume, conversion rate, and time saved; proving that the value of VoiceAI as a business solution.

Lease Audits

Auditing leases is one of the most important functions in property management but is often under resourced. Performing lease audit processes manually takes weeks of staff's time, requires the use of error-prone spreadsheets, and typically results in precious discrepancies being missed altogether. Large property operators with multiple properties are particularly at risk due to the hidden revenue loss, compliance risks, and bill dispute issues that can negatively influence resident relationships from failure to spot these discrepancies in a timely manner. ELISE AI has developed an automated Lease Audit platform that provides a level of accuracy and efficiency far beyond what can be achieved using a manual audit process.

By catching billing errors earlier in the process, the Lease Audits platform minimizes the potential of billing overage issues, reduces the risk of billing dispute issues and creates a better residential experience for tenants. Tenants will appreciate accurate billings and operators will benefit from fewer complaints and improved tenant-operator relationships. For property management companies that want to stop losing revenue, reduce compliance exposure, and free their teams from manual audit work, ELISE AI's Lease Audits platform provides measurable benefits, both in recovering lost revenue and in increasing operational integrity.

“Elise AI prioritize launching new products and features over everything, ensuring their clients are able to constantly improve their operations using the most advanced tools available.”