Today when customer experience and employee experience is all that matters for the business, very few organizations have been able to practice it better than InMoment. Founded with a belief and passion for enhancing experiences at the juncture of value to customers, employees, and organizations, InMoment is now one of the most leading global suppliers of Experience Intelligence (XI). In other words, InMoment humanizes the process of complexly interweaving data, technology, and human expertise into the value train that increases business interactions with customers, which will eventually drive outcome improvement across industries.

Experience Intelligence That Matters           

At the heart of InMoment's service is the XI Platform, the portal through which businesses access all tools they need to know and act on experiences that matter most. The platform sources and juxtaposes data from a broad spectrum of sources- surveys, social media, and direct feedback-from the company into its development, giving businesses the capacity to turn pure-data into actionable insights. By focusing on the main business areas of acquisition, retention, and growth, InMoment makes sure that clients do not just get better insight into their businesses but also take specific actions as per their goals.                 

Empowering the Business with a Customized Solution

InMoment's key strength is the customized solution it provides for the specific case of every client. With over 2,000 brands in 95 countries depending on its service, the company provides tailored experience services for such industries as retail, healthcare, hospitality, and financial services. An ability that InMoment shows towards understanding the individual needs of clients has resulted in lifetime relationships and trust, thus making it a highly valued partner in business transformation.

A Paradigm Shift in Customer Engagement

Active Listening Studio™ is one of the products which are not easy to get in the market but create a beat in InMoment. This is by a proprietary artificial intelligence that makes real-time listening and responding to customer feedback so they can easily solve complaints before these become issues. It increases customer satisfaction and reduces contact center volume, thus at all times keeping customers ahead with customer experience management. It has really helped some clients, such as a leading global retailer, record fantastic results such as a 37% rise in survey response rates.

Powerful Insights Using Smart Text Analytics

Another of InMoment's offerings, the Smart Text Analytics tool, intelligently use AI to analyze unstructured feedback, such as customer comments and social media posts. This uncovers the trends and hidden insights that businesses can take action upon to help them stop data from driving decision-making. Smart Text Analytics joins various sources of data to provide a more comprehensive view of how a business is performing to enhance its responsiveness to emerging challenges.

Global Reach and Future of InMoment

InMoment is prepared for the future, as the quest for experience management solutions continues to grow. The company's promise of constant innovation makes sure that its XI Platform continues to evolve as its clients develop. InMoment not only improves experiences by a width of reach across the globe and strong customer relationships but also in shaping the future of business success with its incredible entire suite of experience intelligence tools.

InMoment's case for experience management is that it has become an organization people can trust in trying to relate more effectively to customers and employees. It makes InMoment the brand of choice in putting numbers to what you are measuring and giving unique insights as the company continues to be a forerunner in championing experience-driven business growth.

About the Leader

Andrew Joiner, Chief Executive Officer of InMoment

“At the heart of InMoment’s offering is its XI Platform, a comprehensive suite of tools designed to help businesses understand and act on the moments that matter.”