CLARA Analytics thinks it is upending all the assumptions about artificial intelligence and how it can be used to improve commercial and personal claims handling in the insurance world. The company’s innovative solutions create a better outcome for claimants, carriers, and adjusters at each step in the commercial insurance claim process, thereby, changing the way the process is done.

Founded in 2016 and based in Santa Clara, California, CLARA quickly establishes itself in the leadership ranks of AI-driven claims technology. By sucking up all that data it could-from medical records, bills, and claims documents-and bringing artificial intelligence into the processing of it, it hands these tools over to the insurer to expedite that faster, better decision. Heather H. Wilson is this strong and able transformational force — an energized CEO whose accomplishments have profoundly been based on a driving commitment to quality deliverables through the application of data driven solutions.

Going from Consultant to AI Evangelist

The entry point to data analytics was a realization about the power it could wield in resolving complicated business challenges. Her experience initially helped her on an initially bright career with major firms such as Deloitte and Andersen. In healthcare, finance, insurance, and retail, she excelled in key roles over time, for instance, becoming firstly a female Chief Data Officer of Citigroup, then of AIG.

Along with integrating AI within CLARA Analytics, she took a pivotal turn in her career towards disrupting commercial insurance companies' challenges. Heather is a passionate believer in how data can deliver real change and help you make better decisions, saving you money at the same time.

Withstanding Innovation Trials

Like many other captains, Heather too faced some challenges; her biggest problem was convincing people to buy innovative concepts before there was even a hint of acceptance. "One of my biggest challenges was getting others as excited about new product ideas as I was," she admits. "Ive often been ahead of the curve, and it took time to bring people along."

Conceivably, this could scale up to Heather's implication with affinity growth: in all fact, her leadership turns the site focus to relationship building and small wins before moving on to the bigger ones. The scheme of leaderships by which she rolls would appear to be collaboration, innovation, and a never-ending hunger to seek solutions via data.

Empowering Clients to Have Superpowers through AI

Under Heather's leadership, CLARA has introduced advanced AI tools that empower claims adjusters with enhanced processing abilities. Utilizing machine learning, natural language processing, and image recognition, CLARA's solutions facilitate quicker and more accurate claim processing, benefiting all parties involved from insurers to injured workers.

This comprehensive approach has garnered recognition, including the Novarica Insurance Technology Research Council's Impact Award, particularly for its partnership with Amerisure, which achieved $3.0 million in claims expense savings and reduced claim duration by 4.4%, highlighting CLARA's value in optimizing internal operations and data potential.

Vision for Future

In fact, Heather, looking forward one step into tomorrow, believes more in things that would much more be AI and data-driven solutions for the future of the insurance industry. “The future is about making data actionable,” she explains, “as we make our clients empowered to overcome the data barriers and altogether fuse AI with their operations.”

That makes CLARA Analytics the future captain for somehow reshaping the insurance landscape with Heather up there. He has enabled redefining possibilities in what AI might do by marrying great innovations with success in the client's satisfaction.     

About the Leader

Heather H. Wilson, Chief Executive Officer of Clara Analytics, has worked in data, analytics, and artificial intelligence for more than ten years as an executive. The Insurance Technology Association awarded Ms. Wilson the title of 2015 Insurance Woman of the Year.

“We are the brilliant spark plug, making the parts in the data process move faster, streamlining the delivery and wealth of information, and as a result, delivering considerable savings to the end-user.”