In an IT environment where businesses depend on multiple cloud applications and digital services, managing security across different client networks can quickly become a demanding responsibility. For Managed Service Providers (MSPs), the challenge is even greater. Every client has different users, configurations, security requirements, and compliance expectations. Managing these environments through separate portals often leaves technicians spending more time on repetitive administrative tasks than on improving security. Augmentt is addressing this challenge by bringing Microsoft 365 security, management, and automation together on one platform.

Founded in 2020 by Derik Belair and Gavin Garbutt, Augmentt is a Canada-based technology company headquartered in Ottawa. Drawing on their previous experience at N-able, where they helped MSPs transition from traditional break-fix IT support to recurring managed services, the founders recognised another opportunity to improve how service providers deliver technology support. They saw that Microsoft 365 security was becoming an essential service, yet many MSPs were still managing it manually across individual client environments.

Augmentt was developed to change that approach. Its multi-tenant platform gives MSPs a centralised view of their clients' Microsoft 365 environments, allowing technicians to establish security standards once and apply them across multiple tenants. Through automated monitoring, security assessments, policy management, and reporting, the platform helps service providers identify configuration gaps and address potential risks more efficiently.

Beyond simplifying technical operations, Augmentt also encourages MSPs to make security a measurable, billable service. By providing documented reports that show security improvements, detected threats, and completed actions, the company helps MSPs demonstrate the value of their work while building stronger client relationships. With hundreds of MSPs using its platform, Augmentt is working towards a more standardised and scalable approach to managed security services.

Four Solutions Making IT Management Easier

Secure Autopilot: Making Microsoft 365 Security Easier to Manage

Security management becomes complicated when technicians have to maintain different standards across dozens of client environments. Secure Autopilot addresses this through centralised security configuration and automation. MSPs can establish security baselines using recommended practices and deploy them across multiple Microsoft 365 tenants. These include multi-factor authentication (MFA), conditional access policies, and other essential security settings. The platform also monitors configuration changes, identifies security gaps, and helps technicians respond to suspicious activities. Its automated reporting capabilities provide visibility into each client's security posture. By reducing repetitive configuration work, Secure Autopilot helps MSPs maintain consistent protection while allowing technicians to manage more clients efficiently.

Engage Autopilot: Simplifying Everyday User Management

Managing employee accounts across multiple organisations involves several repetitive tasks, including onboarding, offboarding, password-related requests, and access management. Engage Autopilot brings these activities into a centralised workflow. The solution allows technicians to clone existing user settings when onboarding new employees, apply standard configurations, and schedule offboarding activities in advance. It also supports common actions such as MFA resets, Temporary Access Pass creation, email forwarding management, and out-of-office responses. With role-based access controls, MSPs can delegate routine responsibilities to different technician levels while maintaining appropriate permissions. This reduces administrative delays, limits manual errors, and gives IT teams more time to focus on complex support requirements.

Augmentt Discover: Bringing Visibility to Shadow IT

As employees increasingly adopt cloud applications and AI tools, organisations may lose track of the software being used across their workplaces. Augmentt Discover helps MSPs identify these applications and understand the associated security and compliance risks. Its application database covers more than 22,000 applications, providing visibility into both approved and unauthorised software usage. The platform highlights applications with potential security concerns, including inadequate MFA protection and known data exposure risks. It also provides insights into application usage, helping businesses identify unused subscriptions and unnecessary software spending. With scheduled reports and application monitoring, MSPs can offer clients a clearer understanding of their digital environments and support better software governance.

SaaS Alerts: Identifying Security Risks Before They Escalate

Responding to security threats quickly is essential for MSPs managing multiple client environments. SaaS Alerts helps technicians identify suspicious activities through real-time notifications and integrated workflows. The solution monitors Microsoft 365 security conditions, including risky sign-ins, compromised accounts, disabled MFA, inactive accounts, and outdated authentication methods. Through professional services automation (PSA) integration, relevant alerts can be converted into tickets, helping technicians manage incidents through their existing workflows. The platform also provides security posture assessments and reports that highlight configuration gaps and potential threats. By combining monitoring, notifications, and remediation capabilities, SaaS Alerts helps MSPs strengthen their security services and respond to potential issues more effectively.

Building Long-Term Partnerships with MSPs

For Augmentt, supporting MSPs extends beyond providing software. The company places importance on helping service providers introduce and maintain security services without adding unnecessary operational pressure. Its onboarding team works with partners to configure the platform around existing workflows and establish security baselines. MSPs can also access support from professionals with experience in Microsoft 365 environments and managed IT services. Its per-seat pricing model is designed to help partners scale their offerings while keeping service costs predictable. The company also emphasises honesty, accountability, integrity, and inclusiveness as the values guiding its relationships with customers, employees, and partners.

Augmentt Sets Its Sights on the Future of MSP Security

As businesses continue adopting cloud platforms and AI-powered applications, the demand for stronger security oversight is expected to grow. Augmentt is well-positioned to support MSPs as their responsibilities expand beyond traditional Microsoft 365 administration. By continuing to develop automation, multi-tenant management, application discovery, and compliance capabilities, the company aims to make complex security operations easier to deliver. Its broader direction centres on helping MSPs serve more clients without proportionally increasing their technical workload. Through this approach, Augmentt intends to strengthen its role as a technology partner for service providers building sustainable managed security businesses.

Derik Belair | CEO & Co-Founder

“Our vision is to make Microsoft 365 security simpler, smarter, and more scalable for MSPs, empowering them to protect every client with consistency while building stronger, more profitable managed services.”