Africa is undergoing a digital revolution, with companies in many different sectors of the economy using technology. According to a Partech Africa report, funding for tech companies in Africa surged by 40% in 2019 to a total of $2.02 billion. In Africa, technology is changing business in many different ways. Increasing access to financing is among the most important. Accessing financial services has become simpler thanks to mobile banking apps like M-Pesa, even in isolated locations without traditional bank branches.

With its expanding middle class, population of over 1.3 billion, and hungry and internet-savvy young, Africa offers a huge opportunity for investors and entrepreneurs in the ICT sector. Africa's consumer-facing sectors might expand by $400 billion by 2020, according to a McKinsey analysis, but the continent's infrastructural requirements are projected to cost $130 billion a year.

Nkgwete IT Solutions is an IT company based in South Africa that is dedicated to offering top-notch technological solutions to the continent's population. The Northern Sotho word "Nkgwete" means "champions." The company supports the use of technology to help the African continent and nation reach their full potential. Their track record demonstrates that they can use technology to bring about change, offer value, generate jobs, and expand both enterprises and individuals.

IT champion on your team: Meet the Nkgwete IT Solutions

Some of the most well-known brands in South Africa are among the clients that Nkgwete IT Solutions has served with a variety of managed IT outsourcing services since 2013. The company is committed to helping them succeed by using technology, growing their workforce, and giving back through their foundation.

The mission of Nkgwete IT Solutions is to fully utilize technology in South Africa in order to unlock its potential and bring about revolutionary change. The company's goal is to serve its clients with outstanding services by assembling a team of highly qualified individuals who are committed to providing excellent customer service. Their goal is to close the digital gap and create a more promising future for South Africa. Nkgwete IT Solutions is devoted to bringing about change in the digital landscape and is extremely passionate about having a positive impact on their nation.

Being entirely local, Nkgwete IT Solutions is a proudly South African firm, with women owning the majority of the company. A level 1 Broad-Based Black Economic Empowerment (B-BBEE) Qualifying Small Enterprise certification is also held by the business.

A portfolio of agile and flexible IT solutions

At Nkgwete IT Solutions, the company's highly skilled workforce provides clients with a comprehensive range of managed IT outsourcing services, divided into support and tools. The company's clientele selects the services or solutions they need from an agile and adaptable portfolio. Nkgwete IT Solutions is committed to providing exceptional customer service, as seen by their 95% customer satisfaction index rating and round-the-clock availability to their clients.

Services

• Service desk

The IT service desk of Nkgwete IT Solutions helps clients handle service inquiries and address issues. It is a single point of contact that uses cutting-edge solutions to offer first- and second-line remote support. Their service desk enhances organizational workflow and procedures in addition to helping businesses respond to inquiries from stakeholders, employees, clients, and customers.

• On-site visits

The second point of escalation for incident resolution, service requests, and connectivity problems at Nkgwete IT Solutions is on-site assistance. Their field support engineers are able to assist users from huge customer sites. They will travel to the customer's location to offer support for medium- to small-sized sites.

• IT governance and audits

Internal audits give reassurance that guidelines and procedures are being followed and are functioning as intended, as well as evaluating how well IT governance components are performing. The five IT governance domains listed by Nkgwete IT Solutions are:

• Value delivery
• Strategic alignment
• Performance management
• Resource management
• Risk management

Solutions

• Secure managed network

Nkgwete IT Solutions helps its clients set up, keep an eye on, and manage dependable networks that guarantee connectivity for users, their devices, and the software they employ. The business keeps an eye on operational communications networks to identify issues and collect data for management, optimization, status reporting on a monthly basis, patching and upgrading, and user management.

• Remote monitoring and management

The support technicians at Nkgwete IT Solutions can supervise and control IT systems through remote monitoring and management (RMM). They can also install updates and software, administer patches, and perform a host of other tasks all from a single, centralized dashboard.

Here are some of the things the company’s RMM software does:

• Collects information on the hardware, software, and network of a client.
• Concurrently monitors several client endpoints
• Transmits the gathered data to the managed service provider.
• Generates tickets and alerts when problems occur.
• Automates backup
• Schedules and automates regular maintenance activities
• Safeguards systems
• Anti-malware protection

The goal of their adaptive anti-malware software program is to defend computers and IT networks from malicious software, or malware.

Among the numerous advantages of malware removal software is its ability to keep computers in enterprises safe.

• Defense against cybercriminals who utilize malware to access computers.
• Privacy is safeguarded by preventing the installation of any software that harvests personal data.
• In the event that malware or viruses need to be removed from a computer, valuable files are secured and data is safeguarded.
• Software is updated because anti-malware programs notify users when a new version or update is made available online.
• Anti-malware software keeps computers free of clutter by warning users when unnecessary files are using RAM.

Meet the CEO

Siddika Osman is the CEO of Nkgwete IT Solutions.

“At Nkgwete IT Solutions, we are passionate about the power of technology to unlock South Africa’s and Africa’s untapped potential.”