Copilot Will No Longer Work on WhatsApp after Updated Platform Restrictions

Users must shift to other Microsoft services after WhatsApp changes its rules, with previous chats lost once the integration fully ends.

Microsoft has announced that Copilot their AI assistant, will no longer be available on WhatsApp after January 15 ending its existence on one of the most popular messaging platforms around the world. Previously WhatsApp confirmed that chatbots from Microsoft, OpenAI, Perplexity and other companies would no longer have access to the API which enables wide-scale interaction for businesses.

According to Microsoft the withdrawal is necessary to conform to WhatsApp's recently updated platform, which stops all-purpose AI chatbots from using the WhatsApp Business API. Users will have to switch to either the web-based Copilot experience or Microsoft's Copilot mobile apps in order to continue using the chatbot after January 15. There is a crucial warning however: chat history will not follow them. None of the conversations can be merged or shifted to Microsoft's broader network because Copilot on WhatsApp operated without authentication.

Users are warned by the company that once the integration ends previous conversations will be lost forever. Before the due date users are advised to export their WhatsApp conversations if they want to keep their previous chats.

Microsoft highlighted that when they switch to Microsoft's platform their chat history isn't saved because the WhatsApp chatbot's access was unauthenticated. Moreover, WhatsApp's positioning in the AI era has shifted as an outcome of the policy change, which creates a line between the increasing number of all-purpose AI assistants and consumer service use cases. The move shows the growing need for Microsoft and other AI providers to depend on their own apps and networks as messaging platforms strengthen their rules concerning AI availability.