At the most disregarded but critical juncture of the U.S. health care system, medical billing is tied to the providers by patients and insurers. Michael N. Brown, Chief Executive Officer of Fellow Health Partners, has thereby established himself as a trustworthy person in this $29 billion industry with a whole new perspective-fusing high-tech innovations and high-touch customer service.

Identifying Fractures in the Medical Billing Market

Importance of Medical Billing, Michael N. Brown's entry was one of the simple business inquiries: "A small medical billing company had reached out to me to bring them some advice," he recalls. "When I started to learn more and more from people in the industry, I was astonished at the inefficiencies and errors I found." For instance, the same procedure could have been carried out by a doctor on two occasions, the payment for one could have been different, or at the very least it could have been nothing being disbursed to have no valid claim. That describes a universal problem in Michael's words: the one that shakes the actual foundation of the health care system.

From there, Michael, with his15 years of work experience in business consulting, found the vital need for a new kind of billing: revenue-inefficient and even bitter stakes for patients and providers.

An Innovative Model for Billing the Health Sector

In 2017, Michael founded Fellow Health Partners with the aim of devising a better alternative to the traditional billing modalities which were either highly impersonal in the field or lacked scalability. Fellow Health Partners then matched technology-led billing solutions and personal taste to seal the gap that small, local billing services left between them and huge, offshore companies.

"It took us over a year to set everything up before we eventually launched," adds Michael. Such planning would pay off very well, given that it allowed the company to reach out to its clients without compromising on quality of service or sufficiency. It therefore resulted to a very high adaptability of service customizability and a scalable system that would grow with the needs of the client.

Building Trust with Technology and Transparency                                   

One of the pillars of success of Fellow Health Partners is trust. US-based Michael does well to spell out the company's commitment to security, compliance, and transparency. Such aspects form part of the functions of the company's proprietary software: SAVi™. "SAVi™ provides real-time access to accounts, hence allowing clients full visibility over their billing processes," explains Ali Raza, Senior Systems Architect. This augurs well for a long-term relationship given the condition it creates for the client to have the assurance that Fellow Health Partners thrives when it comes to billing for such clients.

Finally, there is another way in which the company believes will help in developing trust-with the customers and within the organization, such as through an internal training program called Knowledge College-that focuses on continuous improvement and competency. "Competence builds comfort, and comfort builds trust," he says.

Gazing Into the Future                           

Fellow Health Partners is enhancing its growth strategy by expanding into advisory services to cater to larger, complex clients. Michael emphasizes the importance of trust, stating it is the foundation of their success. In two years, the company anticipates managing over half a billion dollars in annual billings. He highlights their commitment to transparency, security, and quality, fostering strong relationships that will facilitate sustainable growth. Amidst inefficiencies in the healthcare sector, Fellow Health Partners aims to be a trusted leader in medical billing.

About the Leader

Michael N. Brown,  Chief Executive Officer of Fellow Health Partners

"SAVi^™ gives our clients full visibility into their accounts, allowing them to see what’s happening in real time. This transparency builds comfort, and over time, that comfort leads to trust."